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  • 5 stars: 1 (50%)
  • 4 stars: 1 (50%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
D
Debora Lourido
The furniture are great. Customer Services should improve

I had to ask about the status of the request several times after the expected delivery date. If a service will not be deliver on time the company should communicate to the customer the delay and follow up. I had to request several times the information of several delays in the same order. After requesting the info, I always received responses in a nice and timely manner via WhatsApp . The furniture are beatiful, really good quality. Only commenting that the template used for the drill holes is not matching with the length of the furniture leg

Thank you so much for your detailed feedback and for sharing your experience. We sincerely apologize for the delay and for not communicating the updates proactively — you’re absolutely right that we should inform customers in advance and follow up when timelines change.
We are highly dependent on the wood drying process, and this is essential to ensure the quality and durability of the furniture. Unfortunately, because the raw material is natural oak, it sometimes needs more time to dry properly than expected, which can lead to delays.
Thank you again for your patience, understanding, and for your kind words about the quality and beauty of the furniture — it truly means a lot to us.

C
Claudia Agostara
Muy contenta

La calidad es excepcional. Además, el servicio de atención al cliente a través de WhatsApp fue rápido y eficiente. ¡Una experiencia de compra excelente en todos los aspectos!